Recent Water Damage Posts

What are Water Categories?

6/6/2022 (Permalink)

Residential Home Flood Call the pro's who know the science to back up their work

As the professionals in water damage restoration, one of the first important steps in assisting our customers is identifying the water category. Essentially, identifying the water category is finding out the source of the water and its range of contamination. Other factors such as time, temperature, undesired substances, and location can affect the amplification of contaminants, therefor affecting the category determination.

With modern day conveniences in every part of our homes, water can come from all sorts of places. Identifying the source of the water is crucial in determining what steps will need to be taken to properly restore your property. 

Below, we will identify the three main categories of water and their possible sources


This category of water mostly originates from a sanitary or clean water source. 

Common examples of category 1 water can include, but are not limited to broken water supply lines, tub or sink overflows without contaminants, appliance supply lines, melting snow or ice, falling rainwater, and broken toilet tanks & bowls without contaminants.

If left untreated, with time, or when other unfavorable variables are introduced this category of water can deteriorate into a category 2 or 3. 


This category of water contains significant amounts of contamination.

Common examples of category 2 water can include but are not limited to overflows from washing machines (with detergents, soaps, or other chemical contaminants), overflows from toilet bowls with urine not feces, broken aquariums, broken water beds, and discharge from washing machines or dishwashers (with detergents, soaps, or other chemical contaminants).


This category of water is considered to be grossly contaminated. Usually, water placed within this category is of a dark color and may have a very strong odor to it. 

Common examples of category 3 water can include, but are not limited to sewage, waste line backflows, forms of bodily fluids, all forms of seawater, river water, or streams. Category 3 water may also contain amounts of regulated or hazardous materials, fuels, lead, pesticides, and other possible toxic substances.

These categories are an important way for us to identify how we achieve a proper restoration by controlling the spread of contaminants, cleaning affected areas, removing highly damaged materials, and drying affected areas that are able to be effectively dried. Depending on the category determination and the reaction time to the loss, some of these steps may or may not be required, which can greatly affect how much a loss is going to cost a customer. 

Although, SERVPRO professionals will always use their RESTORE VS. REPLACE approach with your property. Essentially, we will save as many materials through cleaning and drying as we possibly can before deciding to remove them, and the technicians will always discuss these motives with you before following through with these decisions.

In any water loss situation, it is important to correct the source of the water intrusion and call your SERVPRO professionals for further assistance. Our trained technicians hold specific certifications in water restoration distributed by the IICRC (Institute of Inspection Cleaning and Restoration Certification).

Our technicians will be able to answer any of the important questions, and properly address any concerns you may have throughout the process. 

From small to large loss, and residential to commercial, SERVPRO of Buckeye & West Surprise/ Wickenburg has the experience, the training, and the supplies to get the job done right. 

SERVPRO Construction

3/4/2022 (Permalink)

SERVPRO's priority construction service Experienced Home Construction & Restoration Specialists at SERVPRO of Buckeye & West Surprise/ Wickenburg.

Scheduling & managing multiple vendors can become time consuming, disorganized, stressful, and expensive. Now more than ever, SERVPRO of Buckeye & West Surprise/ Wickenburg is fully embracing the construction division of our restoration company. Clients can now expect the turnkey system they have been requesting from the nation’s leader in restoration, right here in the valley.

Since SERVPRO’s origin in 1967, contracting & painting was the focus of the company, and after leveraging our knowledge in cleanup and restoration; our servicing in the industry grew wider and began to take off in various directions. Many customers know us for our professional mitigation & remediation skills, but now these customers can also expect that same professionalism within our construction division. Customers will be appointed a dedicated consultant during their restoration service. This seamless transition gives the customer peace of mind that quality services will continue without the extra search for another contractor, ultimately resulting in a quicker rebuild process.

SERVPRO of Buckeye & West Surprise/ Wickenburg has worked diligently creating relationships with some of the best vendors in the valley. Our customers are expecting quality craftsmanship & we have been actively building a system that brings one of our many skilled labors to each of our clients in a timely manner. 2022 is a new year, and our growth in construction is also allowing us to directly bring skilled laborers in house, giving us various methods of delivery that will satisfy.

Our team is skilled in handling claims & communicating with insurance professionals. As a preferred vendor, a nationwide system has been placed to make these processes more efficient for both the customer and the claims handlers. From day one of restoration to the final walkthrough of reconstruction, SERVPRO will help you navigate the insurance claims process including, establishing coverage, coordinating the necessary paperwork, and communicating the areas in which your participation & decision making will be needed.

Every home or business construction project is unique and customized for you, no matter if it is a remodel or repairs in connection with insurance claims. Let's get the ball rolling on your “Like it never even happened” project only here at SERVPRO of Buckeye & West Surprise/ Wickenburg.

From Spore to Growth: Mold Remediation

2/22/2022 (Permalink)

Specialist performing remediation A SERVPRO specialist performing mold remediation

Did you know? Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors; you don’t see them, but they are there. This makes it impossible to remove all mold from a home or business. Mold spores thrive on moisture and can quickly colonize materials such as drywall, wood, or other porous materials. Many clients notice mold growth in hard to reach or rarely seen areas, some also notice growth after being away from their property for a period, when environmental conditions were not properly monitored.

Mold itself can produce allergens and irritants and should avoid being handled without the proper protection. Some believe that mold can be simply wiped away with bleach or painted over; these are all common misunderstandings.

At SERVPRO, mold remediation is one of our trusted techniques to help reduce the mold spore count in a building back to its natural level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold which unfortunately, is not realistic. Here at SERVPRO of B&WS/W we use special machines to create a “faux” environment & remove & treat any visible growth so that it cannot continue to grow.

Before we begin this process, it is important to address the source of the water or moisture that contributed to the growth, this would include repairs done by a plumber to a pipe leak, or a roofer to roof damage. Without this step any damage that had been addressed could relapse.

After all work Is done; the property owner takes on the responsibility of limiting humidity and any elevated temperatures to keep the environment consistent, so that the condition does not relapse. Attempt to keep the relative humidity under 60 percent, between 30 and 50 is ideal, and increase the air temperature when possible. Act swiftly when water leaks or spills occur to avoid damage or mold growth. Increase ventilation and air movement when needed. Prompt action can help prevent sizable damage or any damage in general.

When you call SERVPRO of B&WS/W we are here to answer your questions, and when you are ready to take that next step towards your remediation needs, our customer focused staff will be standing with you to guide you through the process. Additionally, you can trust we will get your property into pre loss condition from start to finish including your reconstruction needs.

SERVPRO Duct Cleaning Services

12/1/2021 (Permalink)

NIKRO DUCT CLEANING SYSTEM Brand new, intense power, high quality duct cleaning system.

If you have a modern-day HVAC & duct system in your home, you’re probably very aware of how important it is to your everyday life. You trust it to circulate warm air in the winter months from the heater, and cold air from the cooling system in the summer, which brings consistent comfort.

Unless you keep windows and doors open often, you’re most likely circulating the same air through the system that occupants continuously breathe in. Many people don’t realize this, and as the years build up so does dust, and other contaminants.

Our highly anticipated NIKRO Duct Cleaning machine raises the bar on other local providers. The entire package is specifically designed for SERVPRO to accommodate all sizes of systems for commercial & residential properties. Our gorgeous 5,000 CFM duct cleaning machine is powered by a Rolair compressor with a 9 HP Honda engine; accessorized with rotary brushes, compressor powered nozzles, and a 99.97% 3 stage HEPA filtration system. This is true SERVPRO style.

Let’s get back to some of the benefits that a duct cleaning may bring to you.

  • Overall, a professional SERVPRO duct cleaning service will reduce the amount of interior cleaning to maintain a healthy home. Have you ever noticed a layer of dust build up on a surface right after you have already cleaned? It may be that those particulates have built up in your system and are now being blown onto your everyday items such as furniture, flooring, and bedding.
  • Although dust is of viewable size; air ducts may also contain other harmful contaminants such as pet dander, mold spores, pollen, and other bacteria. 
  • Your ducts may also be home to absorbed odors from cleaning chemicals, pets, tobacco, or smoke, food preparation, mold, and paint fumes. Any consistent odors you may be smelling might be circulating through your home whenever you run your system.
  • A heavy build-up of dust and other contaminants can assist in restriction air flow through the duct system. This means your system may have to work harder to circulate air though your home, resulting in a decreased level of system efficiency. A professionally cleaned system will help operate at peak efficiency and provide the most cost-effective performance.

Our professionals all agree our new service will bring our clients peace of mind to the quality of their living. We don’t recommend duct cleanings as a routine part of maintenance, but a professional recommendation is always available without any push; a business owning client may prefer this service regularly when dealing with high amounts of in and out customers, or in restaurants. 

Don’t be afraid to give us a call, send us an email, or submit a request form through our website with your questions. The professional advice is free; we would love to assist and would appreciate helping you in your journey.

SERVPRO of Buckeye & West Surprise/ Wickenburg

When & Why is Mold Testing Necessary?

5/25/2021 (Permalink)

Professional Making an Inspection Professional Making an Inspection

There are over 100,000 different species of mold, but not all molds cause health effects. The health related effects with mold can be subjective to an individual's personal allergy symptoms and other health issues.

A new home owner may ask themselves questions like

"what is that musty smell?"

"I'm a bit stuffy in here; am I sensitive to something in the air?"

"I see potential water damage, do I have mold?"

Without the visible signs of mold, occasions like these might encourage a homeowner to test their new home for spores. 

Maybe you are not a concerned homeowner & you are instead a proficient business owner. You may get your business premises tested for the safety of your clients or employees.

Some clients may simply be unfamiliar with mold & will want the full service, so that they know they are taken care of by the professionals. 

Our tests are provided & handled by a full service environmental analytical laboratory, that specializes in mold analysis. Our clients have the option to choose between a SWAB sample; excellent for direct contact, and a AIROCELL sample perfect for whole spaces. 

Inquire about your options for a mold test & get a professional with SERVPRO of Buckeye & West Surprise on site today!


Restore vs. Replace

3/8/2021 (Permalink)

replacing replacing

Restoration through mitigation is less expensive than replacing!

Mitigation requires quick action. The faster a SERVPRO
Professional arrives on-site to perform water cleanup, the better the results – including lower claim costs.

In the below photos a simple leak from a toilet tank affected flooring and walls. placing a tarp over the tile with a dehumidifier and air movers strategically placed saved a majority of what may have needed to be replaced if immediate action was not taken.

Faster to your water Damage!

2/12/2021 (Permalink)

fast fast

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO Buckeye provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Buckeye arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 –

(623) 248-1148

Water Damage Timeline:

Within Minutes, Water quickly spreads throughout your property, saturating everything in its path.

Water is absorbed into walls, floors, upholstery, and belongings.

Furniture finishes may bleed, causing permanent staining on carpets.

Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

Drywall begins to swell and break down.

Metal surfaces begin to tarnish.

Furniture begins to swell and crack.

Dyes and inks from cloth and paper goods spread and stain.

A musty odor appears.

48 Hours to 1 Week:

Mold and mildew may grow and spread.

Doors, windows, and studs swell and warp.

Metal begins to rust and corrode.

Furniture warps and shows signs of mold.

Paint begins to blister.

Wood flooring swells and warps.

Serious bio-hazard contamination is possible.

More Than 1 Week:

Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.

Structural safety, mold growth, and bio-hazard contaminants pose serious risks to occupants.

About SERVPRO of Buckeye

SERVPRO of Buckeye specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Water Damage Categories

2/2/2021 (Permalink)

Water can create extensive damage in your home or business. When water damage has been identified on your property it is important to also identify the source of the water. A customized professional restoration bid will be based off 1 of 3 categories of water. 

Category 1:Is usually water damage from broken pipes, an overflowing sink, or rainwater. Health risks are low in this category, but if left untreated this water may be exposed to contaminants and may escalate to category 2 within a 48 hour time period.

Category 2: In the grey water category the source may be related to equipment discharges, chemical wastes like detergent, laundry, and soap. These can be breeding grounds for microbial growth & once again if left untreated may escalate.

Category 3: This water is usually heavily contaminated water. It normally will appear dark in color & is not limited to sewer discharge or any water contaminated with bodily fluids such as urine. This water is highly infectious with over 90% health vulnerability when exposed.

Dealing with water losses & damage can be overwhelming, & that is where SERVPRO of Buckeye & West Surprise steps in. 



9/21/2020 (Permalink)

Water in warehouse WATER

Most Phoenix homeowners might not consider flooding, but one significant storm can cause damage, especially during monsoon season. We are going to let you know the steps you should take if your home has been affected by water.

Take immediate action. The moment you notice water is in your home, call the experts. SERVPRO is on call 24/7 handling any disasters brought to us. Fast reaction time to standing water can save you headaches and cash. 

After calling the experts; our team will take proper steps to fix the source of the problem. 

Our next step is extraction. A large amount of standing water would most likely require us to use a truck mounted pump. Small amounts of water would be extracted with specifically designed dehumidifiers and air movers. 

The longer water sits the more time mold has to form and when this occurs the material the mold has infested would need to be removed and replaced. This would also require use of antimicrobials on and around the affected area to prevent spread.


4/24/2020 (Permalink)


Water damage can go from insignificant to extensive fairly quick. Bathrooms are notorious for causing water leaks although they can happen or cause damage in any area of your home. Grout deterioration, broken faucets of sinks, or fractured pipes are all causes that start minimal, but overlooked can create mold. Mold is a reasonable visible sign you have water damage. You may notice mold or you may smell it. This will come to you as a distinctive earthy or musty odor. If this something you smell and you cannot locate the source it may be the best time to call in a trained technician to help track down and address the source. 

If you’ve experienced a leak in your bathroom, or suspect you have water damage, contact SERVPRO of Buckeye/ West Surprise & Wickenburg at (623) 248-1148 to get the issue resolved immediately. We’re here 24/7 to help you. Call us today! 

Emergency Water Damage Services

1/30/2020 (Permalink)

Water Extraction A technician performing a water extraction service for a commercial client suffering from an emergency water loss.

SERVPRO of Buckeye is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We understand that when you call us, you may be feeling stressed, and have questions regarding your loss. Your restoration professional will guide you through your initial questions on the phone, and through your loss scenario in person. SERVPRO of Buckeye & West Surprise/ Wickenburg has continued water damage training through the IICRC to perform qualified services and years of experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What you should expect from your local SERVPRO

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

Your name and contact information

Your insurance information (if applicable)

The street address of the water-damaged home or business

When did the flooding or water damage occur?

What caused the water damage (if known)?

Is there electricity available (on-site)?

What is the best time for you to be available for us to make our initial visit? 

About SERVPRO of Buckeye

SERVPRO of Buckeye specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO of Buckeye & West Surprise/ Wickenburg is Here to Help

Call Today - (623) 248-1148